1. Introduction
Welcome to Saron Mall B2B. We are an online
marketplace connecting Manufacturers, Whole sellers, and Stockers with
Retailers and these are the terms and conditions governing your access and use
of Saron Mall B2B along with its related sub-domains, sites, mobile app, Goods
& Services, and tools. By using the site, you hereby accept these terms and
conditions (including the linked information herein) and represent that you
agree to comply with these terms and conditions. This user agreement is deemed
effective upon your use of the site which signifies your acceptance of these
terms. If you do not agree to be bound by this user agreement please do not
access, register with, or use this site. This site is owned and operated
by Saron Consultancies India Private limited
The site reserves the right to change, modify, add, or remove portions of these
terms and conditions at any time without any prior notification. Changes will
be effective when posted on the site with no other notice provided. Please
check these terms and conditions regularly for updates. Your continued use of
the site following the posting of changes to terms and conditions of use
constitutes your acceptance of those changes.
2. Conditions of use
A. Your account
To access certain Goods & Services offered by the
platform, we may require that you create an account with us or provide personal
information to complete the creation of an account. We may at any time in our
sole and absolute discretion, invalidate the username and or password without
giving any reason or prior notice and shall not be liable or responsible for
any losses suffered by, caused by, arising out of, in connection with or by
reason of such request or invalidation.
You are responsible for maintaining the confidentiality of your user
identification, password, account details and related private information. You
agree to accept this responsibility and ensure your account and its related
details are always maintained securely and all necessary steps are taken to
prevent misuse of your account. You should inform us immediately if you have
any reason to believe that your password has become known to anyone else, or if
the password is being, or is likely to be, used in an unauthorized manner. You
agree and acknowledge that any use of the site and related Goods & Services
offered and or any access to private information, data or communications using
your account and password shall be deemed to be either performed by you or
authorized by you. You agree to be bound by any access of the site and or use
of any Goods & Services offered by the site (whether such access or use are
authorized by you or not). You agree that we shall be entitled (but not
obliged) to act upon, rely on or hold you solely responsible and liable in
respect thereof as if the same were carried out or transmitted by you. You
further agree and acknowledge that you shall be bound by and agree to fully
indemnify us against all losses arising from the use of or access to the site
through your account.
Please ensure that the details you provide us with are always correct and
complete. You are obligated to update details about your account in real time
by accessing your account online. For pieces of information, you are not able
to update by accessing your account on the site, you must inform us via our
customer service communication channels to assist you with these changes. We
reserve the right to refuse access to the site, terminate accounts, remove, or
edit content at any time without prior notice to you. We may at any time in our
sole and absolute discretion, request that you update your personal data or
forthwith invalidate the account or related details without giving any reason
or prior notice and shall not be liable or responsible for any losses suffered
by or caused by you or arising out of or in connection with or by reason of
such request or invalidation. You hereby agree to change your password from
time to time and to keep your account secure and shall be responsible for the
confidentiality of your account and liable for any disclosure or use (whether
such use is authorised or not) of the username and or password.
B. Privacy
Please review our privacy agreement, which also governs your
visit to the site. The personal information data
provided to us by you or your use of the site will be treated as strictly
confidential, in accordance with the privacy agreement and applicable laws and
regulations. If you object to your information being transferred or used in the
manner specified in the privacy agreement, please do not use the site.
C. Platform for communication
You agree, understand, and acknowledge that the site is an
online platform that enables you to purchase of Goods & Services listed at
the price indicated therein at any time from any location using a payment
method of your choice. You further agree and acknowledge that we are only a
facilitator and cannot be a party to or control in any manner any transactions
on the site or on a payment gateway as made available to you by an independent
service provider. Accordingly, the contract of sale of Goods & Services on
the site shall be a strictly bipartite contract between you and the sellers on
our site while the payment processing occurs between you, the Goods &
Services provider and in case of prepayments with electronic cards your issuer
bank. Accordingly, the contract of payment on the site shall be strictly a
bipartite contract between you and the Goods & Services provider as listed
on our site.
D. Continued availability of the site
We will do our utmost to ensure that access to the site is
consistently available and is uninterrupted and error-free. However, due to the
nature of the internet and the nature of the site, this cannot be guaranteed.
Additionally, your access to the site may also be occasionally suspended or
restricted to allow for repairs, maintenance, or the introduction of new
facilities & Goods & Services at any time without prior notice. We will
attempt to limit the frequency and duration of any such suspension or restriction.
E. License to access the site
We require that by accessing the site, you confirm that you
can form legally binding contracts and therefore you confirm that you are at
least 18 years of age or are accessing the site under the supervision of a
parent or legal guardian. We grant you a non-transferable, revocable, and
non-exclusive license to use the site, in accordance with the terms and
conditions described herein, for the purposes of shopping for personal items
and services as listed to be sold on the site. Commercial use or use on behalf
of any third party is prohibited, except as explicitly permitted by us in
advance. If you are registering as a business entity, you represent that you
have the authority to bind that entity to this user agreement and that you and
the business entity will comply with all applicable laws relating to online
trading. No person or business entity may register as a member of the site more
than once. Any breach of these terms and conditions shall result in the
immediate revocation of the license granted in this paragraph without notice to
you.
Content provided on this site is solely for informational purposes. Goods &
Services representations including price, features, add-ons, and any other
details as expressed on this site are the responsibility of the Goods &
Services Provider displaying them and is not guaranteed as completely accurate
by us. Submissions or opinions expressed on this site are those of the
individual(s) posting such content and may not reflect our opinions.
We grant you a limited license to access and make personal use of this site,
but not to download (excluding page caches) or modify the site or any portion
of it in any manner. This license does not include any resale or commercial use
of this site or its contents; any collection and use of any Goods &
Services listings, descriptions, or prices; any derivative use of this site or
its contents; any downloading or copying of account information for the benefit
of another seller; or any use of data mining, robots, or similar data gathering
and extraction tools.
This site or any portion of it (including but not limited to any copyrighted
material, trademarks, or other proprietary information) may not be reproduced,
duplicated, copied, sold, resold, visited, distributed or otherwise exploited
for any commercial purpose without express written consent by us as may be
applicable.
You may not frame or use framing techniques to enclose any trademark, logo, or
other proprietary information (including images, text, page layout, or form)
without our express written consent. You may not use any meta tags or any other
text utilizing our name or trademark without our express written consent, as
applicable. Any unauthorized use terminates the permission or license granted
by us to you for access to the site with no prior notice. You may not use our
logo or other proprietary graphic or trademark as part of an external link for
commercial or other purposes without our express written consent, as may be
applicable.
You agree and undertake not to perform restricted activities listed within this
section; undertaking these activities will result in an immediate cancellation
of your account, services, reviews, orders or any existing incomplete
transaction with us and in severe cases may also result in legal action:
F. Your conduct
You must not use the website in any way that causes, or is
likely to cause, the site or access to it to be interrupted, damaged or
impaired in any way. You must not engage in activities that could harm or
potentially harm the site, its employees, officers, representatives, stakeholders,
or any other party directly or indirectly associated with the site or access to
it to be interrupted, damaged or impaired in any way. You understand that you,
and not us, are responsible for all electronic communications and content sent
from your computer to us and you must use the site for lawful purposes only.
You are strictly prohibited from using the site
G. Your submission
Anything that you submit to the site and or provide to us,
including but not limited to, questions, reviews, comments, and suggestions
(collectively, "submissions") will become our sole and exclusive
property and shall not be returned to you. In addition to the rights applicable
to any submission, when you post comments or reviews to the site, you also
grant us the right to use the name that you submit, in connection with such
review, comment, or other content. You shall not use a false e-mail address,
pretend to be someone other than yourself or otherwise mislead us or third
parties as to the origin of any submissions. We may, but shall not be obligated
to, remove, or edit any submissions without any notice or legal course
applicable to us in this regard.
H. Claims against objectionable content
We list Goods & Services for sale offered by numerous
sellers on the site and host multiple comments on listings, it is not possible
for us to be aware of the contents of each Goods & Services listed for
sale, or each comment or review that is displayed. Accordingly, we operate on a
"claim, review and takedown" basis. If you believe that any content
on the site is illegal, offensive (including but not limited to material that
is sexually explicit content or which promotes racism, bigotry, hatred or
physical harm), deceptive, misleading, abusive, indecent, harassing,
blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or
menacing; ethnically objectionable, disparaging; or is otherwise injurious to
third parties; or relates to or promotes money laundering or gambling; or is
harmful to minors in any way; or impersonates another person; or threatens the
unity, integrity, security or sovereignty of India or friendly relations with
foreign states; or objectionable or otherwise unlawful in any manner
whatsoever; or which consists of or contains software viruses, ( objectionable
content ), please notify us immediately by following by writing to us on
info@saronmall.com. We will make all practical endeavours to investigate and
remove valid objectionable content complained about within a reasonable amount
of time.
Please ensure to provide your name, address, contact information and as many
relevant details of the claim including name of objectionable content party,
instances of objection, proof of objection amongst other. Please note that
providing incomplete details will render your claim invalid and unusable for
legal purposes.
I. Claims against infringing content
We respect the intellectual property of others. If you
believe that your intellectual property rights have been used in a way that
gives rise to concerns of infringement, please write to us at
info@saornmall.com. and we will make all reasonable efforts to address your
concern within a reasonable amount of time. Please ensure to provide your name,
address, contact information and as many relevant details of the claim
including name of infringing party, instances of infringement, proof of
infringement amongst other. Please note that providing incomplete details will
render your claim invalid and unusable for legal purposes. In addition,
providing false or misleading information may be considered a legal offense and
may be followed by legal proceedings.
We also respect a manufacturer's right to enter into exclusive distribution or
resale agreements for its products. However, violations of such agreements do
not constitute intellectual property rights infringement. As the enforcement of
these agreements is a matter between the manufacturer, distributor, and or
respective reseller, it would not be appropriate for us to assist in the
enforcement of such activities. While we cannot provide legal advice, nor share
private information as protected by the law, we recommend that any questions or
concerns regarding your rights may be routed to a legal specialist.
J. Trademarks and copyrights
Saron Mall B2B.com., Saron Mall B2B logo, and other marks
indicated on our site are trademarks or registered trademarks in the relevant
jurisdiction(s). Our graphics, logos, page headers, button icons, scripts and
service names are the trademarks or trade dress and may not be used in connection
with any product or service that does not belong to us or in any manner that is
likely to cause confusion among customers, or in any manner that disparages or
discredits us. All other trademarks that appear on this site are the property
of their respective owners, who may or may not be affiliated with, connected
to, or sponsored by us.
All intellectual property rights, whether registered or unregistered, in the
site, information content on the site and all the website design, including,
but not limited to text, graphics, software, photos, video, music, sound, and
their selection and arrangement, and all software compilations, underlying
source code and software shall remain our property. The entire contents of the
site also are protected by copyright as a collective work under Indian
copyright laws and international conventions. All rights are reserved.
K. Disclaimer
You acknowledge and undertake that you are accessing the
services on the site and transacting at your own risk and are using your best
and prudent judgment before entering into any transactions through the site. We
shall neither be liable nor responsible for any actions or inactions of sellers
nor any breach of conditions, representations or warranties by the sellers or
manufacturers of the products and hereby expressly disclaim and any all
responsibility and liability in that regard. We shall not mediate or resolve
any dispute or disagreement between you and the sellers or manufacturers of the
products.
We further expressly disclaim any warranties or representations (express or
implied) in respect of quality, suitability, accuracy, reliability,
completeness, timeliness, performance, safety, merchantability, fitness for a
particular purpose, or legality of the products listed or displayed or
transacted or the content (including product or pricing information and or
specifications) on the site. While we have taken precautions to avoid
inaccuracies in content, this site, all content, information (including the
price of products), software, products, services, and related graphics are
provided as is basis, without warranty of any kind. We do not implicitly or
explicitly support or endorse the sale or purchase of any products on the site.
At no time shall any right, title or interest in the products sold through or
displayed on the site vest with us nor shall Saron Mall B2B have any
obligations or liabilities in respect of any transactions on the site.
We shall neither be liable or responsible for any actions or inactions of any
other service provider as listed on our site which includes but is not limited
to payment providers, instalment offerings, warranty services amongst others.
L. Indemnity
You shall indemnify and hold harmless Saron Mall B2B as
owned by Saron Consultancies India private limited, its subsidiaries,
affiliates and their respective officers, directors, agents and employees, from
any claim or demand, or actions including reasonable attorney's fees, made by
any third party or penalty imposed due to or arising out of your breach of
these terms and conditions or any document incorporated by reference, or your
violation of any law, rules, regulations or the rights of a third party.
You hereby expressly release Saron Mall B2B as owned by Saron Consultancies
India private limited and or its affiliates and or any of its officers and
representatives from any cost, damage, liability or other consequence of any of
the actions inactions of the sellers or other service providers and
specifically waiver any claims or demands that you may have in this behalf
under any statute, contract or otherwise.
M. Third party businesses
Parties other than Saron Mall B2B and its affiliates may
operate stores, provide services, or sell product lines on the site. For
example, businesses and individuals offer products via marketplace. In
addition, we provide links to the websites of affiliated companies and certain
other businesses. We are not responsible for examining or evaluating, and we do
not warrant or endorse the offerings of any of these businesses or individuals,
or the content of their websites. We do not assume any responsibility or
liability for the actions, products, and content of any of these and any other
third-parties. You can tell when a third-party is involved in your transactions
by reviewing your transaction carefully, and we may share customer information
related to those transactions with that third-party. You should carefully
review their privacy statements and related terms and conditions.
N. Communicating with us
When you visit the site, or send e-mails to us, you are
communicating with us electronically. You will be required to provide a valid
phone number while placing an order with us. We may communicate with you by
e-mail, SMS, phone call or by posting notices on the site or by any other mode
of communication we choose to employ. For contractual purposes, you consent to
receive communications (including transactional, promotional, and or commercial
messages), from us with respect to your use of the website (and or placement of
your order) and agree to treat all modes of communication with the same
importance.
O. Losses
We will not be responsible for any business or personal
losses (including but not limited to loss of profits, revenue, contracts,
anticipated savings, data, goodwill, or wasted expenditure) or any other
indirect or consequential loss that is not reasonably foreseeable to both you
and us when you commenced using the site.
P. Amendments to conditions or alterations of Goods &
Service and related promise
We reserve the right to make changes to the site, its
policies, these terms and conditions and any other publicly displayed condition
or service promise at any time. You will be subject to the policies and terms
and conditions in force at the time you used the site unless any change to
those policies or these conditions is required to be made by law or government
authority (in which case it will apply to orders previously placed by you). If
any of these conditions is deemed invalid, void, or for any reason unenforceable,
that condition will be deemed severable and will not affect the validity and
enforceability of any remaining condition.
Q. Events beyond our control
We will not be held responsible for any delay or failure to
comply with our obligations under these conditions if the delay or failure
arises from any cause which is beyond our reasonable control. This condition
does not affect your statutory rights.
R. Waiver
You acknowledge and recognize that we are a private
commercial enterprise and reserve the right to conduct business to achieve our
objectives in a manner we deem fit. You also acknowledge that if you breach the
conditions stated on our site and we take no action, we are still entitled to
use our rights and remedies in any other situation where you breach these
conditions.
S. Termination
In addition to any other legal or equitable remedies, we
may, without prior notice to you, immediately terminate the terms and
conditions or revoke any or all your rights granted under the terms and
conditions. Upon any termination of this agreement, you shall immediately cease
all access to and use of the site and we shall, in addition to any other legal
or equitable remedies, immediately revoke all password(s) and account
identification issued to you and deny your access to and use of this site in
whole or in part. Any termination of this agreement shall not affect the
respective rights and obligations (including without limitation, payment
obligations) of the parties arising before the date of termination. You
furthermore agree that the site shall not be liable to you or to any other
person because of any such suspension or termination. If you are dissatisfied
with the site or with any terms, conditions, rules, policies, guidelines, or
practices in operating the site, your sole and exclusive remedy is to
discontinue using the site.
T. Governing law and jurisdiction
These terms and conditions are governed by and construed in
accordance with the laws of India. You agree that the courts, tribunals and or
quasi-judicial bodies located Tamil Nadu shall have the exclusive jurisdiction
on any dispute arising inside India under this agreement.
U. Contact us
You may reach us here
V. Our software
Our software includes any software (including any updates or
upgrades to the software and any related documentation) that we make available
to you from time to time for your use in connection with the site (the “software
").
You may use the software solely for purposes of enabling you to use and enjoy
our services as permitted by the terms and conditions and any related
applicable terms as available on the site. You may not incorporate any portion
of the software into your own programs or compile any portion of it in
combination with your own programs, transfer it for use with another service,
or sell, rent, lease, lend, loan, distribute or sub-license the software or
otherwise assign any rights to the software in whole or in part. You may not
use the software for any illegal purpose. We may cease providing you service
and we may terminate your right to use the software at any time. Your rights to
use the software will automatically terminate without notice from us if you
fail to comply with any of the terms and conditions listed here or across the
site. Additional third-party terms contained within the site or distributed as
such that are specifically identified in related documentation may apply and
will govern the use of such software in the event of a conflict with these
terms and conditions. All software used in any of our services is our property
and or our affiliates or its software suppliers and protected by the laws of
India including but not limited to any other applicable copyright laws.
When you use the site, you may also be using the services of one or more third
parties, such as a wireless carrier or a mobile platform provider. Your use of
these third party services may be subject to separate policies, terms of use,
and fees of these third parties.
You may not, and you will not encourage, assist or authorize any other person
to copy, modify, reverse engineer, decompile or disassemble, or otherwise
tamper with our software whether in whole or in part, or create any derivative
works from or of the software.
In order to keep the software up-to-date, we may offer automatic or manual
updates at any time and without notice to you.
3. Conditions of sale (between sellers and customers)
Please read these conditions carefully before placing an
order for any products with the sellers (“we” or “our” or “us”, wherever
applicable) on the site. These conditions signify your agreement to be bound by
these conditions.
A. Conditions related to sale of the product or service
This section deals with conditions relating to the sale of
products or services on the site.
B. The contract
Your order is a legal offer to the seller to buy the product
or service displayed on our site. When you place an order to purchase a
product, any confirmations or status updates received prior to the dispatch of
your order serves purely to validate the order details provided and in no way
implies the confirmation of the order itself. The acceptance of your order is
considered confirmed when the product is dispatched to you. If your order is
dispatched in more than one package, you may receive separate dispatch
confirmations. Upon time of placing the order, we indicate an approximate
timeline that the processing of your order will take however we cannot
guarantee this timeline to be rigorously precise in every instance as we are
dependent on third party service providers to preserve this commitment. We
commit to you to make every reasonable effort to ensure that the indicative
timeline is met. All commercial contractual terms are offered by and agreed to
between you and the sellers alone. The commercial contractual terms include
without limitation price, shipping costs, payment methods, payment terms, date,
period and mode of delivery, warranties related to products and services and
after sales services related to products and services. Saron Mall B2B does not
have any control or does not determine or advise or in any way involve itself
in the offering or acceptance of such commercial contractual terms between the
you and the sellers. The seller retains the right to cancel any order at its
sole discretion prior to dispatch. We will ensure that there is timely
intimation to you of such cancellation via an email or sms. Any prepayments made
in case of such cancellation(s), shall be refunded to you within the time
frames stipulated
D. Returns
Please review our returns policy
E. Pricing, availability, and order processing
All prices are listed in are inclusive or Exclusive of Tax
and are listed on the site by the seller that is selling the product or
service. Items in your shopping cart will always reflect the most recent price
displayed on the item's product detail page. Please note that this price may
differ from the price shown for the item when you first placed it in your cart.
Placing an item in your cart does not reserve the price shown at that time. It
is also possible that an item's price may decrease between the time you place
it in your basket and the time you purchase it.
We do not offer price matching for any items sold by any seller on our site or
other websites.
We are determined to provide the most accurate pricing information on the site
to our users; however, errors may still occur, such as cases when the price of
an item is not displayed correctly on the site. As such, we reserve the right
to refuse or cancel any order. If an item is mispriced, we may, at our own
discretion, either contact you for instructions or cancel your order and notify
you of such cancellation. We shall have the right to refuse or cancel any such
orders whether the order has been confirmed and your prepayment processed. If
such a cancellation occurs on your prepaid order, our policies for refund will
apply. Please note that Saron Mall B2B possess 100% right on the refund amount.
Usually refund amount is calculated based on the customer paid price after
deducting any sort of discount and shipping fee.
We list availability information for products listed on the site, including on
each product information page. Beyond what we say on that page or otherwise on
the site, we cannot be more specific about availability. Please note that
dispatch estimates are just that. They are not guaranteed dispatch times and
should not be relied upon as such. As we process your order, you will be
informed by e-mail or sms if any products you order turn out to be unavailable.
Please note that there are cases when an order cannot be processed for various
reasons. The site reserves the right to refuse or cancel any order for any
reason at any given time. You may be asked to provide additional verifications
or information, including but not limited to phone number and address, before
we accept the order.
In order to avoid any fraud with credit or debit cards, we reserve the right to
obtain validation of your payment details before providing you with the product
and to verify the personal information you shared with us. This verification
can take the shape of an identity, place of residence, or banking information
check. The absence of an answer following such an inquiry will automatically
cause the cancellation of the order within a reasonable timeline. We reserve
the right to proceed to direct cancellation of an order for which we suspect a
risk of fraudulent use of banking instruments or other reasons without prior
notice or any subsequent legal liability.
Refund voucher
promotional vouchers
reward vouchers
promotional items
security and fraud
F. Reselling Saron Mall B2B products
Reselling Saron Mall B2B products for business purpose is
strictly prohibited. If any unauthorized personnel is found committing the
above act, legal action may be taken against him her.
G. Taxes
You shall be responsible for payment of all fees costs charges
associated with the purchase of products from the site and you agree to bear all
applicable taxes as per prevailing law.
H. Representations and warranties
We do not make any representation or warranty as to
specifics (such as quality, value, saleability, etc) of the products or
services listed to be sold on the site when products or services are sold by
third parties. We do not implicitly or explicitly support or endorse the sale
or purchase of any products or services on the site. We accept no liability for
any errors or omissions, whether on behalf of itself or third parties.
We are not responsible for any non-performance or breach of any contract entered
between you and the sellers. We cannot and do not guarantee your actions or
those of the sellers as they conclude transactions on the site. We are not
required to mediate or resolve any dispute or disagreement arising from
transactions occurring on our site.
We do not at any point of time during any transaction as entered by you with a
third party on our site, gain title to or have any rights or claims over the
products or services offered by a seller. Therefore, we do not have any
obligations or liabilities in respect of such contract(s) entered between you
and the seller(s). We are not responsible for unsatisfactory or delayed
performance of services or damages or delays as a result of products which are
out of stock, unavailable or back ordered.
Pricing on any product(s) or related information as reflected on the site may
due to some technical issue, typographical error or other reason by incorrect
as published and as a result you accept that in such conditions the seller or
the site may cancel your order without prior notice or any liability arising as
a result. Any prepayments made for such orders will be refunded to you per our
refund policy as stipulated here.
I. Others
Stock availability: the orders are subject to
availability of stock.
Delivery timeline: the delivery might take
longer than usual timeframe line to be followed by Saron Service HUB.
Delivery might be delayed due to force majeure event which includes, but not
limited to, political unrest, political event, national public holidays, etc
Cancellation: Saron Mall B2B retains unqualified
right to cancel any order at its sole discretion prior to dispatch and for any
reason which may include, but not limited to, the product being mispriced, out
of stock, expired, defective, malfunctioned, and containing incorrect information
or description arising out of technical or typographical error or for any other
reason.
Refund timeline: if any order is canceled, the
payment against such order shall be refunded within 10 to 15 working days, but
it may take longer time in exceptional cases. Provided that received cash back
amount, if any, will be adjusted with the refund amount.
you confirm that the product(s) or service(s) ordered by you are purchased for
your internal personal consumption and not for commercial
re-sale. You authorize us to declare and provide declaration to any
governmental authority on your behalf stating the aforesaid purpose for your
orders on the site. The seller or the site may cancel an order wherein the
quantities exceed the typical individual consumption. This applies both to the
number of products ordered within a single order and the placing of several
orders for the same product where the individual orders comprise a quantity
that exceeds the typical individual consumption. What comprises a typical
individual's consumption quantity limit shall be based on various factors and
at the sole discretion of the seller or ours and may vary from individual to
individual.
You may cancel your order at no cost any time before the item is dispatched to
you.
Please note that we sell products only in quantities which correspond to the
typical needs of an average household. This applies both to the number of
products ordered within a single order and the placing of several orders for
the same product where the individual orders comprise a quantity typical for a
normal house hold. please review our refund policy.
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